Replacement Policy
🔄 Replacement Policy
We stand behind every pair we ship. If something's wrong, reach out within 24 hours and we'll make it right.
Report within 24 hours
Coupon of equal value
Video proof required
Always record an unboxing video. We strongly recommend filming a clear, unedited video while opening every order. This is the only accepted proof for any damage or incorrect item claim.
✅ When We Replace
- Product delivered in damaged condition
- Incorrect item shipped — wrong size, colour, or design
Not Covered
- Damage or errors caused by buyer negligence
- Wrong size ordered by the customer
- Claims raised after 24 hours of delivery
- Issues reported without an unboxing video
How to Raise a Request
1
Record an unboxing video
Film a clear, unedited video while opening the package — before removing any items.
2
Contact us within 24 hours
Message us on WhatsApp or email support@pairfect.in with your order number and the video.
3
Ship the item back
Return shipping is at the customer's cost. Use a trackable courier and share the tracking details with us.
4
Receive your coupon code
Once we verify the returned item, we issue a coupon code of equivalent value. Alternative products are available if the original is out of stock.
Frequently Asked Questions
All issues must be reported within 24 hours of delivery. Claims raised after this window are considered as acceptance of the product in its delivered condition.
You must share a clear, unedited unboxing video recorded while opening the package. This is required to verify any damage or incorrect item claim. Without this video, we may be unable to process your request.
Once your claim is verified, we issue a coupon code of equivalent value that you can use on your next order. If the original product is unavailable, we offer an alternative of the same value.
The customer is responsible for return shipping costs. We recommend using a trackable courier service. Once we receive and verify the item, we process your coupon code.
Do not accept the package. Inspect the packaging before signing. If it appears damaged or tampered with, refuse the delivery on the spot. Once accepted, claims for transit damage require an unboxing video.
Need to raise a replacement request?
Message us on WhatsApp with your order number and unboxing video. We respond within a few hours.
Contact Us on WhatsApp